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RETURNS AND EXCHANGE
Special orders are non-returnable.
If you are not completely satisfied with your purchase you may return the item within 21 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its' original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded.
Regular orders can be returned within 21 days of receipt in their original packaging and in the case of accessories, in unworn condition. Please notify PHLI by phone or email before the return. The client is responsible for returning the item(s) either in person or via mail. Store Credit issued will not include original shipping and insurance charges.
We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with PHLI is positive.
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